When will payment be requested?
Payment is requested by Titan GSE after an order is confirmed. Our standard policy is to receive 50% as a down payment at the time of the order and then remainder before the order ships to you. Full payment in advance is accepted as well, if that is preferred. A purchase order will be issued.
What payment types are accepted?
We accept all major credit cards. We also accept wire transfers, ACH transfers, and alt coins. We may also be able to accept a check from your organization under specific conditions. If you have a specific form of payment that is not listed on our accepted payments page that you’d like to use, contact our customer care department before confirming your order.
What are the terms and conditions of your purchase orders?
Our current terms and conditions govern each purchase order. Be sure to review our terms and conditions page before confirming an order.
Am I able to change a purchase order once it has been issued?
Buyers may be able, on occasion, to initiate changes to their purchase order with a written notice to Titan GSE. These “Change Orders” may add to the purchase order. We generally do not accept Change Orders that alter or deduct from an order without prior authorization. Any Change Orders that are accepted are subject to the terms and conditions, just as the original purchase order.
Can I terminate a purchase order?
Once a purchase order is issued, the order has been confirmed and can no longer be canceled. If you have accidentally confirmed an order, contact our customer care department immediately. Once a down payment has been received, however, a cancellation may only be possible under unique, specific circumstances from that individual order and those circumstances are solely determined by Titan GSE.